Returns & Refunds Policy
Our policy on returns, exchanges, and refunds — in accordance with Australian Consumer Law.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns
While not required by law, we offer a 30-day change-of-mind return policy for your convenience. To be eligible:
- Products must be unopened, unused, and in their original sealed packaging
- Returns must be initiated within 30 days of delivery
- Proof of purchase (order confirmation or receipt) is required
- Products that have been opened, used, or had their seal broken cannot be returned under change of mind
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty, Damaged, or Incorrect Items
If you receive a product that is faulty, damaged during transit, or different from what you ordered, you are entitled to a remedy under Australian Consumer Law. Please contact us within 7 days of receiving your order. We will provide:
- A full refund, or
- A replacement product sent at no additional cost
We will cover all return shipping costs for faulty, damaged, or incorrectly supplied items.
How to Initiate a Return
To start a return, please contact our support team at info@mypeptideco.com with:
- Your order number
- The reason for return
- Photos of the product (if faulty or damaged)
We will respond within 1–2 business days with return instructions and a return authorisation number.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method. Please note your bank or payment provider may take additional time to reflect the refund in your account.
Exceptions
We cannot accept returns for products that have been opened or used, unless the product is faulty or not as described. This is to ensure the safety and integrity of all research compounds.
Contact Us
If you have any questions about our returns policy, please reach out to info@mypeptideco.com. We're here to help.